When implementing job costing and accounting systems and planning the
end user training, a question frequently raised is: "should we train our
users on live data or should we create a dedicated training file?"
There are arguments for either solution:
Having
a "training" (or "play") - file will give users the security to be able
to try out entries, knowing that this will not affect the
immaculateness of their live data. It will allow to enter any
conceivable scenario and correct any possible errors that one would not
want to enter into a live system just for training purposes.
Based
on samples, provided for the training, users can learn any imaginable
job costing situation on a blank canvas, giving them the opportunity to
see 100% of the functionality their new system has on offer.
They
will come out of the training with the peace of mind, that whatever
they have tried out just now will not have "contaminated" their Live
data when they log on to that for the first time.
The other school of thought would argue against using a play file:
It
is important for users to see their new software as a tool for their
day-to-day work and not a toy to play with. During a system changeover
time for clearing off data in the old system and getting everything
ready for the new system is at a premium. Why spend this valuable time
in training seeing functions that will never be used for real work as
they are not relevant to how that particular business is run? If
trainees instead practise on their live data entering live information,
much better use can be made of the training time. The agenda is not
based-around but is with real life cases and attendees will come out of
the training session and have actually done work rather than looking at
made up scenarios, that a person outside of their business (the trainer)
has prepared for them to enact. The same applies to mistakes: mistakes
are eventually going to be made when the system is live and if made on
live data, it is better for those to take place during a training
session as the trainer will be able to show how to rectify them and the
trainees get the reassurance that every error can be corrected. Mistakes
made during a training will be the ones most common to happen after the
training and it is more important for users to remember how to put them
right than to see what other potential mishaps there could be and how
to adjust those. If users come out of their live training confident how
to correctly use their software and that there are solutions for
anything that may go wrong the training session is of much more benefit
to them.
Article Source: http://EzineArticles.com/8107039
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